Good management
Pros
Quick replies to questions and concerns, quiet neighborhood, clean and pleasant building, excellent water pressure, close to train lines and restaurants.
Cons
Small building so no trash incinerator.
Fine for the price
Pros
Good location, not too expensive, decent sized rooms
Cons
No washer/dryer or dish washer, noisy, old, poor bathroom
Advice to the owners
Be less aggressive towards tenant complaints