What do tenants say about Jennifer Lau?

Jennifer Lau has an average tenant rating of 3.2 out of 5 across 4 reviews.

How many violations does Jennifer Lau have across their portfolio?

Buildings managed by Jennifer Lau average 2.0 open violations per unit, more than the citywide average of 0.81.

Would renters recommend buildings managed by Jennifer Lau?

50% of tenants who reviewed buildings managed by Jennifer Lau would recommend living there.

Has Jennifer Lau had any litigation cases?

Jennifer Lau has 1 housing court litigation case across their portfolio.

Is Jennifer Lau on the worst landlords list?

Jennifer Lau has not appeared on the NYC worst landlords list.

Has Jennifer Lau had any evictions?

Jennifer Lau has 2 recorded evictions across their portfolio.

Is Jennifer Lau responsive to tenants?

0% of tenants who reviewed a building managed by Jennifer Lau approve of how it is run.

How many buildings does Jennifer Lau own or manage?

Jennifer Lau owns or manages 1 building totalling 8 units.

Jennifer Lau

Head Officer·1 building·8 units

3.2

4 reviews

Highlights

Evictions

Litigation cases

About Jennifer Lau

Jennifer Lau is a mixed-profile head officer. Across their buildings, tenants rate them 3.2/5 across 4 reviews, with 50% recommending their buildings and 0% approving of them as an owner or associate. Their portfolio records 2 evictions, 16 open violations, and 1 litigation case. Data last updated September 11, 2026. Associated with 1 building and 8 units across Manhattan, Jennifer Lau is a Head Officer responsible for a portfolio that spans construction from the 1920s. The portfolio is concentrated in Hamilton Heights in Manhattan. The building is primarily mid-rise. All of the associated buildings have rent-stabilized apartments. Building-level ratings, reviews, and open-data records are available on the associated building pages.

Renter recommendations

Renters recommend associated buildings

Renters approve of this owner or associate

Reviews

Former tenant·30 minutes ago

Great neighbors, unresponsive management

Pros

Neighbors are quiet and respectful, many have lived here for decades.

Cons

The management company is very hard to get ahold of, they seem to call from a different phone number each time we need to reach them.

Former tenant·Over 2 years ago

unresponsive building management

Pros

there are a lot of amenities included in rent, i.e. in unit laundry the neighbors are wonderful! a lot of tenants in this building have lived here for decades, and there are lots of families.

Cons

the property managers are impossible to get ahold of, maintenance requests take months to be resolved if they’re fixed at all

Advice to the owners

please actually address the maintenance issues and RESPOND when tenants contact you with serious issues

Buildings associated with JENNIFER LAU

Rent-stabilized
3604 Broadway
3.2(4)
Hamilton Heights

Rent-stabilized

3604 Broadway

3.2(4)

Hamilton Heights

Building ratings

Cleanliness

Trash management

Pest control

Water pressure

Heat

Neighbors

Noise levels

Owner responsiveness

Cleanliness

Trash management

Pest control

Water pressure

Heat

Neighbors

Noise levels

Owner responsiveness

Rents and deposits

Renters received their security deposits back

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is worse than the city average.

Owner average2.00Violations per unit

NYC average0.81Violations per unit

2Class C

Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

7Class B

Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

7Class A

Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

0Class I

Missing info

Missing or non-compliant with administrative information orders or filings

FAQs

Jennifer Lau

Head Officer·1 building·8 units

3.2

4 reviews