Pros:
The rooftop is amazing, lobby is nice, apartment is good size, love the doormen, helpful when have any problem coming and fixing it
Cons:
They charge you 100 dollars every time you get locked out even though they say it’s on the weekend. Then they accidentally charge you more and say you owe money that was not clearly laid out on the ledger because the technology their using for accounting and to pay rent looks like it was calculated by a third grader. My toilet has been broken for a year and randomly will overflow, and they always come and fix it but it breaks monthly.
Advice to owner:
Get a better accounting software or portal so it is transparent what you need to pay for utilities, lock out fees, random charges - etc. I was once accidentally charged twice for rent in one month and if I didn’t notice, it would not have been removed.