Summarized from anonymous rental reviews on openigloo.
Tenant reviews for buildings managed by 1 EAST RIVER LLC reveal a mixed experience. Many praise the building's spaciousness, scenic views, and friendly, professional staff, particularly porters and doormen. Cleanlinessand well-maintained amenities are noted positives. However, recurring management issues surface: poor responsiveness, slow repairs, especially elevators and appliances, and inadequate pest control. Rent hikes and increased fees frustrate residents, with some questioning the focus on profit over tenant well-being. While some tenants recommend the building for its qualities and staff, others strongly disapprove of management’s communication and maintenance shortcomings, signaling inconsistency in service quality across the portfolio.
The average number of violations per unit for this owner/associates across their portfolio is better than the city.
BUILDING AVERAGE:
0.01 violations per unit
NEW YORK CITY AVERAGE:
0.81 violation per unit
Non-hazardous
2
class A
i.e. no peephole on a door, or no street # on the building, unlawful keeping of animals
MOST RECENT:
Jun 04, 2025: (a) § hmc:file annual bedbug report in accordance with hpd rule as described on the back of this notice of violation or as described on hpds website, www.nyc.gov\hpd, search bed bugs.
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Hazardous
3
class B
i.e. smoke detector issues, inadequate lighting, no lighting for stairways
MOST RECENT:
Sep 01, 2025: § 27-2005 hmc: properly repair or replace the broken or defective electrical light switch at west wall in the bathroom located at apt 36e, 36th story, 1st apartment from south at west
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Immediately hazardous
0
class C
i.e. rodents, pest, mold, inadequate heat or hot water, defective building parts
MOST RECENT:
No violation found...
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Missing information/filings
0
class I
Missing or non-compliant with administrative information orders or filings
MOST RECENT:
No violation found...
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All Properties Associated with 1 East River LLC
Lenox Hill
525 East 72 Street, Manhattan, NY 10021
414 Units • 50 Floors
3.4(17)
Rent Stabilized Units: Unknown
Good Cause Eviction: Yes
Evictions: 0
Litigation History: Yes
1 Year Bedbug History: No
Reviews (17)
3.5 stars
1 week ago
Fine building for now, but worst days are ahead...
Former Tenant
Pros:
Building is well taken care of for now, staff is very nice, and amenities are solid. Views (depending on your specific unit) are fantastic and having the driveway in front and garage in rear of you keep a car are nice bonuses.
Cons:
Building is quite far removed from 'civilization' being all the way on the FDR drive. Management is non-existent and if you ever have anything come up regarding rent, charges, etc. you'll be speaking with AI. Ownership group promised unreasonable rent rolls to investors and are now solely focussed on squeezing as much out of each apartment, raising rents well beyond what's reasonable and what the market supports, having an already excessive amenity fee increase YoY and more. All for a building that's not perfect, with elevators that are slow and frequently broken/non-operational.
Advice to owner:
Stop chasing rents you can't get because you promised them to others. Restructure & stabilize, or sell at a discount to someone who can run the building normally and make money on the operation.
2 stars
4 months ago
If you want to pay $6k to live with german roaches this is the place for you
Former Tenant
Pros:
beautiful building exterior
Cons:
There’s a german roach infestation in my fridge and apparently in the apartments above and below me. Also in apartments far away from me on high above floors (40+). Eltion is the manager and he is dismissive and slow to respond.
2.62 stars
7 months ago
Long time resident
Former Tenant
Pros:
large windows throughout apartment
Cons:
controlled AC/Heat. Poor elevator quality. Sound levels from FDR. Poor management
4.75 stars
Over 1 year ago
Luxury with awesome staff
Former Tenant
Pros:
Very luxurious building! Clean, spacious, amazing staff!
Cons:
Management can be difficult to reach. Very $$$$ for small space!
1 stars
Over 2 years ago
Your unit is an asset class, not a home
Former Tenant
Pros:
From all appearances, this building is glamorous and a dream: an imposing glass tower on the East river with an impressive driveway that ends with a reflecting pool. The staff are also great and do their best given the new owners.
Cons:
The new owners. Within months of buying the property, they wasted NO TIME in turning it into a venture capital carcass whose sole reason for existence is to vacuum as much money from tenants as possible (vacant apartments be damned!)
They took this once proud and well-appointed community and systematically stripped away everything that made living here special (to cut costs and drive efficiency, of course!), at the expense of safety (they got rid of the gate man, swore they didn’t, and then ignored several credible reports by residents of strangers freely entering the property and even getting up to the apartments).
If you are browsing this building on StreetEasy, please DO NOT BE FOOLED by the misleading pictures of RENDERINGS of amenities that have not been built yet, that they are deceptively using to lure in potential tenants. This is after hastily cobbling together gym renovations (all they did was repaint the walls in a very ugly black matte finish) then using this “work” as a justification for raising the rents of existing tenants by anywhere between 30-100%.
The management of this company is hostile, unethical, unprofessional, incompetent (could not even introduce themselves to the community properly after the surprise sale), and above all, is unresponsive to residents needs (months to get a response on simple service requests for appliances or other issues).
residents living in the building are pretty much trapped by their leases until they run out (or they suffer the penalty of breaking their lease). You are well advised to save yourself the trouble and avoid this building at all cost!
4.62 stars
Over 2 years ago
Quiet and spacious
Former Tenant
Pros:
The porters, maintenance, and doormen are fantastic. It’s very quiet and clean. Apartments are very spacious. Lots of windows.
Cons:
You have to pay membership to use the gym and pool. Kitchens and flooring in some units are not updated. Was reasonably priced until the building was recently sold. Now many people are priced out. Not all units have washer/dryer
Advice to owner:
You can’t charge that much rent for a 37 year old apartment that’s never been updated.
3.38 stars
Over 2 years ago
Wouldn’t rent here
Former Tenant
Pros:
Beautiful apartments that are spacious, good floor plan, tons of closet space and spectacular views.
Cons:
Elevators often not functioning, takes months to fix appliances (oh did you want a functional dishwasher?), air conditioner is pathetic, prepare to sweat all summer. Things constantly breaking in the apartment and taking forever to get fixed. You have pay to grill in your own apartment building or have to pay to allow guest in the pool club/gym. Food deliveries take forever to come to your door, so I hope you like perpetually cold food
3.62 stars
Over 2 years ago
College rental oneonta
Former Tenant
Pros:
Really cheap and pay by semester most of them, really easy to contact landloards
Cons:
Some of them charge you more for paying late or parties and most don’t allow pets
4.62 stars
Over 2 years ago
Great Buiding and Staff!
Former Tenant
Pros:
Great 5-star building. Floor-to-ceiling windows Great friendly staff. Large apartments compared to new construction ones. Plenty of closets. Fantastic views of the river!
Cons:
The building changed owners this year and they are reducing services and lease renewals are at more than 50%, So it is a wait-and-see situation.
Advice to owner:
Keep services the same and rents were cheaper for it is out of the way
5 stars
Over 3 years ago
Great Building to live in
Former Tenant
Pros:
Great staff, always clean. management is very responsive
Cons:
no cons. loved living here
Advice to owner:
none, keep doing what you are doing
3.88 stars
Over 3 years ago
Hidden UES Property
Former Tenant
Pros:
Attentive respectful staff
Cons:
A few minor repairs
1 stars
Over 3 years ago
Stay away from this awful place
Former Tenant
Pros:
None nothing at all
Cons:
The resident manager Anthony Brucia, smokes cigars all over the place, it smells and he stinks. And it’s a no smoking building. The in house rental agent Janice Loew, will lie about the facts and smile as she wiggles at you. The AC is very poor for an all glass building, the gym charges more than Equinox and the AC in the workout room is almost none, they have fans in the room !, The building calls itself One EAst River Place, and doesn’t have a readable numeric number upon it, so Uber et. Al., can’t find you and will cancel, they refuse to put it a readable sign, stay far far away
1.88 stars
Over 3 years ago
Do not live herr
Former Tenant
Pros:
Really nice building I love the location and huge windows and modern flooring
Cons:
The elevators don’t work and the building had a nice infestation and management is slow to respond to requests.
They sent a threatening email to the building when dogs were peeing in the sidewalk that they can terminate our lease but can’t seem to get a mouse problem under control???
Advice to owner:
Get the mice issue resolved and learn how to better respect your tenants.
I’m thankful my lease is almost up after 2 years I hate it here
5 stars
Over 3 years ago
A private oasis from the tempo of the city
Former Tenant
Pros:
Truly a five star building with a great staff well-maintained and many services available.
Cons:
Not much to complain about. The walls are thin and my neighbor plays the TV too loud. However I contact the front desk and it is taken care of immediately.
Advice to owner:
Get rid of my neighbor next-door.
3.12 stars
Over 3 years ago
It’s good but some issues
Former Tenant
Pros:
Staff is so nice and helpful
Cons:
Elevators are always an issue Bathrooms are outdated Ac gets turned on way too late in the year
3.88 stars
Over 4 years ago
Persistent Elevator & Water Problems, Otherwise Great
Former Tenant
Pros:
Overall great staff, friendly and professional (except for a few) Excellent gym on 49-50th floor Great views for most apartments Limited noise (thick walls) Great neighbors (lots of doctors, others who are overall affluent)
Cons:
Horrible elevator wait time, apparently ongoing for years and years. Often one, two, or three out of four elevators under maintenance. Not uncommon to wait for 10minutes to go up or down Frequent brown water. Have lots of videos to show this
Advice to owner:
Fix elevator and water permanently
4.5 stars
Over 4 years ago
I love it but the ac situation sucks
Former Tenant
Pros:
-staff is amazing -good rooftop
Cons:
Parque floors fall apart Management doesn’t answer emails fast enough They turn off the ac way too early it would be nice if we had it year round