Health nightmare — contaminated ducts, threatened by staff, ignored for months
Pros
The doorman and concierge staff, with the exception of one Irish maintenance worker, have generally been professional and pleasant. They are not the issue — management is.
Cons
Years of accumulated dust and contamination inside the building’s shared ductwork, predating my six-month tenancy. Management dismissed it as housekeeping. An “independent” inspection was conducted by a firm whose clients are primarily commercial landlords — the same industry as Equity Residential. Verbal findings were presented as conclusive before any written report existed, and the full report took nearly two weeks longer than promised. On June 2, 2026, a maintenance worker entered my apartment, aggressively kicked aside equipment belonging to my Emotional Support Animals, and made a threatening remark before leaving without completing the work. Management refused to identify him — I learned his name from a doorman. He was never disciplined. After I filed complaints with 311, the EPA, and NYC DOH, management characterized me, the person who was threatened, as “aggressive” and “abusive.” I am HIV positive with chronic asthma, pneumonia twice, and COVID-19 three times despite vaccination. None of this was ever meaningfully acknowledged. I have given notice and am vacating at my own expense, with no compensation or relocation assistance.
Advice to the owners
Address the building’s shared ductwork directly rather than treating individual complaints as isolated housekeeping issues. Use a genuinely independent inspector with no commercial relationship to your company. Take complaints from immunocompromised and disabled tenants seriously and respond to them in writing, in a timely manner. Train staff on what constitutes interference with a federally protected ESA accommodation, and discipline staff who threaten tenants instead of protecting them. A tenant should never have to file complaints with multiple city and federal agencies just to be taken seriously in their own home.
Decent building shitty neighborhood
Pros
Rent was cheaper than most of the other buildings in the area. Management is responsive and you can negotiate your rent a little bit.
Cons
it’s right above Lincoln tunnel so you hear a lot of traffic noise
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