Perfect sublet
Pros
Modern, airconditioning in every room, bright and well designed, nice neighbours and great balcony/rooftop
Cons
Rats outside and staircase smells & is dirty. Water takes ages to heat and the pressure isn't good. The road can be noisy but overall nice neighbours and decent area.
Advice to the owners
Keep it cleaner!
Either inexperienced or apathetic management
Pros
The building and apartment units themselves are nice and you may get a washer and dryer in the unit depending on the mood of the people who own/manage the building.
Cons
Awful management. Extremely unresponsive. Plumbing issue took a year to fix. Rude, do not wear masks during COVID. Third party repair-people were quite nice but the actual landlord and management individuals are nasty, do not care about ongoing issues, in fact the more ongoing, the less they care. They do not work on Fridays or Saturdays so if an emergent issue were to arise, you’d be even more out of luck than before. They show up unannounced all the time when they do eventually get around to noticing your issues-people work, you have to give notice. Ticketing system often goes ignored. Outdoor buzzer system breaks down every other month. We’ve had one or two move-outs based solely on the lacking of property management professionalism and customer service.
Advice to the owners
You should hire an outside rep or two who handle the bulk of the building management. Otherwise, the tenants will continue to poorly review the experience because the experience is poor. You’re going to have to lower your rent at this stage of things based on the market as well as the total package you’re offering since you seem to be defensive when someone even dares request something. Also, where’s that finished rooftop and bike rack that was promised? Oh, and one recycling can is obviously not cutting it given the mess around the garbage area every week. We want to like the building, we really do, but you’re going to have to do more. Much more.
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