Summarized from anonymous rental reviews on openigloo.
Recent tenant reviews highlight buildings owned by PLAZA WEST LLC in Manhattan as clean and well-managed with friendly staff and great amenities. However, some residents reported occasional issues like noisyneighbors, slow elevators, and management responsiveness concerns. Suggestions include improved pest control, thicker walls, and stricter doorman policies. Despite some drawbacks, many tenants recommend these buildings for their cleanliness, responsiveness to maintenance requests, and convenient location in FiDi.
i.e. no peephole on a door, or no street # on the building, unlawful keeping of animals
MOST RECENT:
Oct 06, 2021: § 329, m/d law and dept. rules and regs. provide a completed certificate of inspection visits in a proper frame at or near mailboxes, bottom edge of frame between 48-62 inches above floor frame missing at public hall, 1st story
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Hazardous
0
class B
i.e. smoke detector issues, inadequate lighting, no lighting for stairways
MOST RECENT:
No violation found...
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Immediately hazardous
0
class C
i.e. rodents, pest, mold, inadequate heat or hot water, defective building parts
MOST RECENT:
No violation found...
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Missing information/filings
0
class I
Missing or non-compliant with administrative information orders or filings
MOST RECENT:
No violation found...
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All Properties Associated with Plaza West LLC
Financial District
14 Rear Gold Street, Manhattan, NY 10038
Units • Floors
0(0)
Financial District
2 Gold Street, Manhattan, NY 10038
Top Rated • 650 Units • 51 Floors
4.6(76)
Hudson Yards
438 West 35 Street, Manhattan, NY 10001
86 Units • 17 Floors
4.4(6)
Building Ratings
Cleanliness
Garbage Management
Heat
Neighbors
Noise Levels
Owner Responsiveness
Pest Control
Water Pressure
Renter Recommendations
--% of renters recommend this building
--% of renters approve of this owner
Rents and Deposits
-- of renters received their security deposits back
It HAS NOT been reported if this building accepts electronic rent payments.
Reviews (82)
4.75 stars
4 minutes ago
Clean and Nice
Former Tenant
Pros:
amenities and clean and staff
Cons:
cockroach issues were difficult
Advice to owner:
Cockroach issue
5 stars
4 minutes ago
Good Experience & Clean
Former Tenant
Pros:
Great building management and fixes things promptly
Cons:
Have had cockroaches
Advice to owner:
More pest control
4.75 stars
1 day ago
Would recommend the building
Former Tenant
Pros:
-Very clean -Great doormen -Amenities were good/working -Any maintenance request was answered quickly
Cons:
-Elevators (they took forever for higher floors) -Sometimes neighbors - there seemed to be some college-aged residents. Maybe it was bad luck, but apartment next to mine while I lived there for 2 years would occassionally have parties on weekdays until 3am (loud music, screaming people, etc.). I had called the front desk twice to complain about their noise since it was during a weekday and nothing was really done.
Advice to owner:
N/A
4.88 stars
2 weeks ago
Really normal place to live
Former Tenant
Pros:
Well maintained, elevator wait isn’t usually bad if anything it’s just at rush hour times and it’s manageable. Younger vibe. Good amenities for the cost.
Cons:
People who don’t live there take all the chairs on the roof in the summer
Advice to owner:
Maybe a stricter doorman would make me feel a little safer but I’ve never felt unsafe
4.75 stars
2 weeks ago
great building and management
Former Tenant
Pros:
- management is very responsible and accessible - great amenities - no pests - doormen are great and very friendly
Cons:
- walls are very thin so you can hear a lot in the apartment and from room to room
Advice to owner:
thicker walls
4.38 stars
1 month ago
Great Building in your 20s
Former Tenant
Pros:
Great building and decent amenities for a competitive rate. It's a great building to live in during your 20s - lots of young professionals and amazing rooftop
Cons:
Doormen are incredibly nice but security has gotten worse over the years. Visitors were always required to check in previously, now people walk right by the front desk to the elevators
4.38 stars
1 month ago
Great on a daily basis -- not great management
Former Tenant
Pros:
Clean building, great units, great well maintained amenities, 24 hour very helpful doorman service, very fast with maintenance requests -- pretty much anything "daily basis" things are top notch.
Cons:
Managment and emergency response are not great (non "daily basis" things).
Management is very very very slow to respond, generally unreachable and (at least for us, historically) very unhelpful. Whether we're asking about moving to a different unit in the building, asking for rent extensions, trying to figure out a lease renewal situation -- expect whoever it is you're supposed to be contacting to not pick up your calls, take 1-3 weeks to respond, and not be accommodating of whatever it is you need.
We had a fire in the building, laundry machines all burnt down and air quality throughout building, especially on third floor was quite bad for an extended period and the building's main response overall was "it's not that bad, stop messaging us". No help with laundry, no rent reductions, no early lease breaks for folks with health conditions etc.
Advice to owner:
Staff is great, management is bad. Stop not helping people.
4.88 stars
4 months ago
Great luxury building
Former Tenant
Pros:
No complaints - building staff are great, requests are handled promptly, amenities are nice
Cons:
Standard high rise issues - elevators can be crowded, some annoying rules around amenity access times and move in/move out
4.75 stars
4 months ago
Good place to live all around
Former Tenant
Pros:
Responsive maintenance, clean, friendly doormen, updated units
Cons:
Issues with elevators very often occurred
Advice to owner:
None
4.38 stars
5 months ago
Expensive but OK
Former Tenant
Pros:
Does the job and the management people are very nice
Cons:
Very expensive for what it is — including a very mean leasing office, the laundry room is a disaster, its a mess and half the machines never work, and things are always breaking (but they’re pretty responsive at least)
Advice to owner:
take better care of the laundry room it’s such a headache!!!
1.12 stars
7 months ago
BEWARE DO NOT RENT HERE
Former Tenant
Pros:
Front desk staff is nice
Cons:
HORRIBLE MANAGEMENT. DO NOT SIGN HERE. There is a hidden "tax abatement fee" for about $500 that they tack on to your rent, so the rent stabilization is not really the case. I was a tenant for 3 years and when I tried to argue the rent increase with various cases in the area including lower rents in the actual building, they did not budge but will offer months free to new tenants. Expect your rent to increase drastically. My lease ended in May and they charged me for June rent by adding a balance to my account even though my lease no longer exists and refused to reverse it saying that I should have stopped autopay in their system. They have dodged all of my calls and when I finally did get someone on the line from billing they told me accounting never closed my account but they dont know who is in charge and that they do not have a boss or a supervisor???? I now have to wait weeks for them to reimburse me via a paper check while they hold onto $4,300 and I DO NOT EVEN HAVE A LEASE ANYMORE. After I moved into my unit a large crane went up in front of my window and a rooftop bar opened right next to my bedroom. The elevators are extremely unreliable - there is always at least 1-2 down and can take 15 minutes to get an elevator to your floor. There was also a fire in the courtyard and they closed the laundry room for months. When I left in May it was still not open. The leasing office is extremely unresponsive when you need to contact them as well and you will have to follow up several times. They will not call you back, no matter how many times you email them to call you or leave messages. They think its funny - Anne from billing was practically laughing at me regarding the erroneous $4300 charge.
Additionally safety is a huge issue - I was in my unit when the fire happened and not a single alarm went off as my unit filled with smoke. However, the alarm went off every time I turned my oven on. I called the front desk and was hung up on. It was extremely alarming and I am grateful it was not a bigger fire. I had to follow along on the citizen app to see the status.
Advice to owner:
Do better
1 stars
11 months ago
Prepare to want to die from noise level
Former Tenant
Pros:
- doormen - lounges - rooftop
Cons:
- very poor insulation in the windows, let’s in a lot of noise even at high floors (impacts cooling and heating - laundry machines are disgusting - terrible insulation in walls can hear neighbors - gym is rundown and old, fairly small. But not better than a hotel gym to get a workout in - Construction next door is brutal 7 days a week if you like peace this is not for you - A bit too expensive for value - Management will not work with you
Advice to owner:
Replace or fix insulation in windows ASAP Make amenities 24/7 Consider renovating t he gym Also would be a plus: Consider adding a sauna and hot tub in pool area
4.5 stars
Over 1 year ago
Great first apartment
Former Tenant
Pros:
Porters and maintenance are on top of every request!
Cons:
Strict rules when it comes to rooftop amenities
4 stars
Over 1 year ago
Good fidi Building
Former Tenant
Pros:
The staff is great and very responsive! Any issues were quickly resolved
Cons:
The elevators can be slow, seems like one is always out of service resulting in a line in the lobby.
Construction on Platt led to a lot of noise.
4.5 stars
Over 1 year ago
2 gold - decent place to live
Former Tenant
Pros:
Good building atmosphere Good amenities Safe area Clean building
Cons:
Heating had small issues and clanged Toilet would often have issues
4.75 stars
Over 1 year ago
Good building in FiDi
Former Tenant
Pros:
Responsive maintenance team
Cons:
Sometimes neighbors were loud
4.75 stars
Over 1 year ago
Great place to live
Former Tenant
Pros:
Attentive management - easy to file service requests
Cons:
AC is weak
4.88 stars
Over 1 year ago
2 Gold is a great apartment
Former Tenant
Pros:
Front desk staff is great Building responsiveness is good Amenities are great
Cons:
A bit restrictive in terms of facility use
5 stars
Over 1 year ago
Great Place to Live
Former Tenant
Pros:
Very friendly building, unbelievable doorman, super safe, very response maintenance
Cons:
Expensive Laundry, gym isn’t the greatest
4.88 stars
Over 1 year ago
Have loved living here for 3 years
Former Tenant
Pros:
Doormen, maintenance requests are resolved quickly, safe