119 West 15 Street,

Manhattan, NY 10011

Not much. I have been renting for close to 15 years, never had worse.

1 - Common Property Issues. We didn't have heat until end of December. Pipes are often leaking (had holes in the roof). 2 - Unresponsive. When you email or call Willowick Properties, they never pick up. When you raise a complaint on the conditions of the building, they are not the slightest concerned. They show no empathy towards the tenants and act irritated when you ask for reasonable fixes (e.g., heat in the winter). 3 - Rude. They are really bad people managers. They fail to recognize the responsibility that comes with managing a property and that real people live here. The problems of tenants are perceived as inconveniences of them. 4 - No accountability. They raise the rent every year, despite their horrendous track record.

Treat people with respect and have some humility for those that live here. It's saddening how little they care and I don't know how they can have a clean conscious treating people the way they do....

I really loved this apartment and have had a really good experience with management. They are very responsive and have fixed any issues I’ve had quickly. They building is super clean and all the apartments are updated. They super is THE BEST he’s literally the nicest guy ever and would go far out of his way to help me with random things (as a woman living alone). I live in the basement street entry apartment and he comes and sweeps my steps every morning.

Honestly nothing really. I am the basement apartment so I get bugs occasionally, but they have an exterminator come once a month so no biggie!

Quiet neighbors Great location Some apartments have been updated

Water goes out all the time heat barely works - rainbow outside for radiator management doesn't respond unless you email twice packages get stolen all the time

protect peoples packages, more regular maintenance updates, stop raising rent for not providing a better service

Generally responsive, especially the porter

Neighbors leave trash on stairwell, some package thefts, tiny staircase

Be more responsive and screen tenants better

Convenient Location to Taco Bell

Management sucks and takes no responsibility for stolen packages. If you order something it is literally a 50/50 shot of it actually showing up. Don't live here if you value your possessions.

Find a solution that works for packages, people are tired of getting their stuff stolen, the mail service doesn't use the package lockers, and people leave stuff opened in the lobby.