Health nightmare — contaminated ducts, threatened by staff, ignored for months
Pros
The doorman and concierge staff, with the exception of one Irish maintenance worker, have generally been professional and pleasant. They are not the issue — management is.
Cons
Years of accumulated dust and contamination inside the building’s shared ductwork, predating my six-month tenancy. Management dismissed it as housekeeping. An “independent” inspection was conducted by a firm whose clients are primarily commercial landlords — the same industry as Equity Residential. Verbal findings were presented as conclusive before any written report existed, and the full report took nearly two weeks longer than promised. On June 2, 2026, a maintenance worker entered my apartment, aggressively kicked aside equipment belonging to my Emotional Support Animals, and made a threatening remark before leaving without completing the work. Management refused to identify him — I learned his name from a doorman. He was never disciplined. After I filed complaints with 311, the EPA, and NYC DOH, management characterized me, the person who was threatened, as “aggressive” and “abusive.” I am HIV positive with chronic asthma, pneumonia twice, and COVID-19 three times despite vaccination. None of this was ever meaningfully acknowledged. I have given notice and am vacating at my own expense, with no compensation or relocation assistance.
Advice to the owners
Address the building’s shared ductwork directly rather than treating individual complaints as isolated housekeeping issues. Use a genuinely independent inspector with no commercial relationship to your company. Take complaints from immunocompromised and disabled tenants seriously and respond to them in writing, in a timely manner. Train staff on what constitutes interference with a federally protected ESA accommodation, and discipline staff who threaten tenants instead of protecting them. A tenant should never have to file complaints with multiple city and federal agencies just to be taken seriously in their own home.
Convenient location with amazing views
Pros
Elevators move between floors rather quickly. The amenities are cool and open lat enough for you to use after work. The building seems to be kept rather clean. Views are amazing! Management seems to be responsive and most of front desk staff are kind and welcoming. Best place to be to if you receive packages often with both package room and cold storage available. Parking garage connected to the building was a lifesaver in the winter and during the morning rush!
Cons
There were many days where heat and hot water were an issue in the building.
Advice to the owners
The washer and dryer machines in the laundry room need to be maintained and cleaned regularly. The heat and hot water issue needs to be addressed.
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