Love the apartment, hate the management
Pros
Our apartment is newly renovated and nice. The location is amazing and the street is usually pretty quiet.
Cons
Mouse in the apartment, belligerent drunk man on the 3rd floor, packages stolen often, homeless people in our entryway, landlord NEVER responds and management is super sketchy and non-responsive.
Advice to the owners
You need completely new employees, all of them are non-responsive and rude. Maybe hire employees who treat your tenants like actual human beings.